If the device takes longer than five minutes to connect to the internet, you may need to log into the local UI of the device to make configuration changes or start the troubleshooting process. You must be physically co-located with the device to do this. If there is no internet connection, see the following:
No Internet or Connection Issues
NCOS: How to Configure WAN Interfaces
Once the device connects to the internet, ensure that desired functionality is working appropriately through NetCloud Manager.