How do I Use AI-Based NetCloud Assistant (ANA)? - AI-Based-NetCloud-Assistant-FAQ/How-do-I-Use-AI-Based-NetCloud-Assistant-ANA

Log into NetCloud Manager.

Select the ANA () icon in the bottom-right corner of the NetCloud Manager page.

Select one of the following options:

1. AI Insights

2. Tech Docs

3. Support

Select AI Insights option to view the summary information for any queried network faults that occurred within the last 30 days.

Example queries include show network faults, show app faults, show client faults, or show site faults.

ANA prompts you to select the network that you would like to view the faults for:

Select the network. Based on the selection of network, further prompts are provided by ANA to get to the information that you are looking for. For example, you can select site-level faults when prompted. Following is an example result from ANA:

Select Tech Docs to get information on any of the Ericsson Enterprise Wireless Solutions products.

When you select Tech Docs, ANA prompts you to put your query.

When you ask the question, ANA responds with a Summary, a Description, and Reference to the list of relevant technical documents.

Select Support. ANA prompts you to contact support.

Select Contact Us. ANA provides different options to contact support.

Select the options as listed for further support.

If you need to start a new conversation during an ongoing conversation with ANA, select .