1. | What is ANA? |
AI-Based NetCloud Assistant (ANA) is an intelligent assistant built into NetCloud that streamlines technical support and network monitoring for Secure Connect users. By combining natural-language conversation with machine learning, ANA understands users’ intent based on the prompt and provides the most relevant information options. It also locates the most relevant documentation for their specific scenario, and provides context-aware recommendations. On the monitoring side, ANA analyzes telemetry and performance data to highlight anomalies, surface root-cause insights, and suggest corrective actions—helping teams resolve issues faster and keep networks running smoothly. Designed for both novice and expert users, ANA reduces time spent searching for guidance, improves operational efficiency, and continuously learns from interactions to deliver increasingly accurate and useful assistance. |