Using the AI-Based NetCloud Assistant - AI-Based-NetCloud-Assistant-User-Guide/Using-the-AI-Based-NetCloud-Assistant

Complete the following steps to use ANA:

1. Log into NetCloud Manager.

2. Select the ANA () icon in the bottom-right corner of the NetCloud Manager page.

3. Select one of the following options:

   • AI Insights (NetCloud Exchange and NetCloud SASE accounts only) – Provides summary information for any queried network faults that occurred within the last 30 days. Example queries, include show network faults, show app faults, show client faults, and show site faults.

     If more than one Secure Connect network exists within the account, ANA requests the name of the desired network.

     

     Select the All Faults link or a button for a network element to view a list of the faults. Select one of the following buttons to troubleshoot the network elements:

     • Sites – Displays the list of faults within the past 720 hours associated with any network sites.

       Note

       To view ANA results in graphical format, the Secure Connect site router must have a Premium license.

     • Apps – Displays the list of faults within the past 720 hours associated with any network applications.

     • Client – Displays the list of faults within the past 720 hours associated with any network clients.

     

     Selecting the name of a site, an application, or a client opens the Network Faults dashboard.

     A query can be entered in the Message box to obtain information for the faults associated with a specific site, application, or client.

     

   • Tech Docs – Provides intelligent search for how-to and product information.

     • How To provides the following options:

       • Install – Search for product installation instructions.

       • Configure – Search for product configuration instructions.

       • Upgrade – Search for upgrade instructions.

       • Monitoring – Search for product monitoring information.

       • Technology Information – Search for technical specifications and information.

         

       1. Select one of the option buttons to search technical documents for that subject.

       2. Enter a query in the Message box and select the Search button.

          

          Searches are saved for 30 days. Each query builds upon the last to provide the most relevant information. Searches are associated with an account and persist across browsers.

       3. Select the response links to view the documentation in the same window.

          

     • Product Info provides information and specifications for the selected product.

   • Support – Provides the following two options:

     • NCXSG Status – After selecting the Secure Connect network, ANA provides the IP address of the network and completes port scans

       

     • Contact Us – Provides a list of toll-free phone numbers for Ericsson Enterprise Wireless Solutions Global Service & Support and includes a link to submit a support ticket.