The following table lists the generic alerts. These alerts are generated when:
Data cap reaches its defined threshold
Device location is unknown for a specified period of time
When a device is registered or unregistered
Change in geofence proximity
Completed IP verify test
When IPSec VPN tunnel is connected, disconnected, or restored.
Disconnect of Microsoft IOT
Whenever new software update for the modem is available
Whenever there is a change in the state of NCM connection
Whenever updated NetCloud OS software is available
Upon upgrade completion of the NetCloud OS software
Device reboot
Remote connect session to a router is started or ended
When a router is moved between groups
When number of IPSec tunnels connection limit is reached
When Webhook is suspended
Alert Categories | Description |
|---|---|
Data Cap Threshold | Occurs when a data cap threshold is reached Example alert: The (Internal LTE/EVDO Port:int1) rule exceeded 100 percent of its 150 MB daily cycle. |
Device Location Unknown | Occurs when no location is reported for 24 hours on a device with Location Services (GPS) enabled. If a manual location is used the alert is not generated. |
Device Registration | Allows for email or webhook alerts any time a device is registered or unregistered from an account. While this information is also available in the Activity Log, this alert allows for notification of registration and unregistration. |
Geofence Proximity Change | Occurs whenever the device enters or exits the specified Geo-fence |
IP Verify Test Result | Occurs when an IP Verify test is complete. |
IPSec VPN Tunnel Up | Occurs when an IPSec tunnel is initially connected. |
IPSec VPN Tunnel Down | Occurs when a connected IPSec tunnel is disconnected. |
IPSec VPN Tunnel Restored | Occurs when a connected IPSec tunnel reconnects after being disconnected. |
Microsoft IoT Disconnect | Occurs when a Microsoft IoT device disconnects. |
Modem Software Update Available | Occurs when new modem software is available for download. Includes the version number of the new software, the products to which it applies, and a link to the Release Notes. |
NCM Connection State | Occurs when the device loses or regains its connection to NetCloud Manager. A device must be online or offline for 60 seconds before this alert is generated. See Details on NetCloud Manager Connection State Online and Offline Alerts for details. Example alert: The device entered the "online" state. |
NetCloud OS Update Available | Occurs when new NCOS software is available for download. Additionally, three choices are available to adjust which device types get an alert. Selecting NetCloud OS Update Available automatically enables the extra choices, which can be disabled as needed.
|
NetCloud OS Upgrade Completed - Routers | Occurs when the device's NetCloud OS is upgraded. |
Reboot | Occurs when the device is rebooted. Additional threshold setting: Only send if reboot not for NCOS upgrade Enable this setting to eliminate Reboot notifications when upgrading NCOS firmware. Example alert: The device has been rebooted. |
Remote Connect Ended | A remote connect session to the specified router has been closed. |
Remote Connect Started | A remote connect session to the specified router has been opened. |
Router Group Change | The specified router has been moved or added to the specified group. Also includes the username associated with the move, the date and time, the group the router was in previously (if applicable) and the group to which the router was added (if applicable). |
Tunnel Limit Reached | Occurs when the number of IPSec tunnel connections has met or exceeded either 90% or 100% of the maximum tunnel limit. |
Webhook Suspended | Previously configured webhook is in a suspended state. |