Modem Alerts - Alerting-and-Reporting-with-NCM/Modem-Alerts

Alerting and Reporting

NetCloud Feature: Monitoring and Diagnostics > Alerts and Logs
ft:locale: en-US
ft:sourceName: Paligo_Prod
Document Type: Article

The following table lists the types of alerts related to modem. These alerts are generated when:

Modem WAN device is activated, plugged in, unplugged, or disconnected
Modem WAN device is on standby
Change in the WAN service type

Table 12. Modem Alerts

Alert Categories	Description
Modem WAN Connected	Indicates that a modem WAN device is now active. Additional threshold setting: Only send alert if previously disconnected more than: x Seconds A connection notification is sent only when a modem WAN device connects after the specific time threshold. Enable this setting to reduce notifications in situations where a modem WAN device will reconnect quickly or when the disconnect was planned. The default is 120 seconds. Note An alert will appear in the Alert Log regardless of whether the threshold is exceeded.
Modem WAN Device Plugged In	Indicates that a modem WAN device is now attached.
Modem WAN Device Unplugged	Indicates that a modem WAN device has been removed.
Modem WAN Disconnected	Indicates that a modem WAN device is no longer active. Additional threshold setting: Only send alert notification if modem doesn't reconnect is less than: x Seconds A disconnection notification is not sent unless a modem WAN device connects after the specified threshold is exceeded. Enable this setting to reduce notifications in situations where a modem WAN device will reconnect quickly or when the disconnect was planned. The default is 120 seconds. Note An alert will appear in the Alert Log regardless of whether the threshold is exceeded. Important When a Modem WAN Disconnected alert is generated, after the device reconnects a Modem WAN Connected alert is logged in the Alert Log.
Modem WAN Standby	Indicates that a modem WAN device's default connection state is set to Standby. This means the modem is connected to the carrier, but is not sending data. A modem in Standby will failover faster than a modem not in Standby. Standby is enabled by modifying the Default Connection State from the Device UI's Connection Manager table.
WAN Service Type	Indicates that a WAN device has changed its service type, such as switching from 3G to 4G. Possible service types include: DHCP, LTE, HSPA+, etc. Example alert: The lte-2ae6ec8e service type has changed to LTE.