• Ericsson Enterprise Wireless Solutions continues to enhance our self-service offerings and improved chat capabilities. Technical Support has implemented automation on top of our live agent chat that will assist you through instructional guidance and troubleshooting steps on your support issues.
• When you begin a chat, you will be offered the opportunity to enter your open Technical Support eight-digit case number, which will enable you to be directly routed to a subject matter expert to continue working on the case with you.
• Additionally, when you open a chat, you will be offered the opportunity to enter a six-digit RMA Number to check the status of an RMA.
• If at any time the issue you are working on requires more assistance than self-help agent can provide, you can type ‘Agent’ and your chat will be transferred to the next level of Technical Support.
• To Chat with Support, navigate to Technical Support pages and click the chat icon.