Ericsson provides support for NetCloud Service, LAN Solutions, endpoints, modem software NetCloud OS, and LAN OS for a period of five (5) years after the End-of-Sale date for customers with a current NetCloud Service Plan or until the end of the applicable license(s) of the plan.
Customers must have a current and fully paid subscription to a NetCloud Service Plan to access the Ericsson Enterprise Wireless Solutions Global Service & Support for technical assistance.