Cradlepoint showing SIM Connected but no Internet Access - Cradlepoint-showing-SIM-Connected-but-no-Internet-Access/Cradlepoint-showing-SIM-Connected-but-no-Internet-Access

• Modem is connected, but there is no internet access
• Signal strength and interference values are good

• Cradlepoint Router
• New SIM
• SIM from another Device
• Verizon ISP
• AT&T ISP
• T-Mobile ISP

• Issue is with the provisioning of the SIM card provided from the Cellular provider

1. Log into the Cradlepoint Admin Pages
2. Verify that Cradlepoint shows connected in Connection Manager

2. Navigate to the Cradlepoint console under System -> System Control -> Device Options -> Device Console

3. Attempt to ping an IP (Ex. 8.8.8.8)

4. If the Cradlepoint does not receive any responses please contact your Cellular service Provider to have them verify the SIM is active and added to your account

• NCOS: Command Line Interface (CLI) - Getting Started
• Modem Signal Strength and Signal Quality
• NCOS: Accessing the Setup Pages of a CradlePoint router