Complete the following steps to install the NetCloud Client for Linux:
Open a terminal.
Navigate to the folder into which the NetCloud Client file was downloaded.
Enter apt install followed by the DEB file name.
$> sudo apt install ./ncx-client-1-120-42-en-us.deb
The following packages are required and will be installed, if needed:
libc6 (>= v2.15)
debconf
python3 (>= v3.10)
resolvconf
gir1.2-appindicator3-0.1
libgtk-3-dev
systemd (>= 249)
systemd-coredump (>= 249)
After installation is complete, verify the username was added to the NCX group.
$> groups a-username a-username : a-username cradlepoint ncx
Note
If the username was not added to the NCX group, enter the following command:
Ubuntu 22.04: sudo addgroup [username] ncx
Ubuntu 24.04: sudo adduser [username] ncx
Enter the NetCloudClient command to start the application.
Note
If the NetCloud Exchange Client does not start, log out and log back into the account or restart the Linux system. Adding or creating a new group to the Pluggable Authentication Modules (PAM) may require logging back in or rebooting the system to reset permissions.
On some devices after initial installation and running the NetCloud Client for the first time, the tray icon appears as three dots. This is due to the way Linux handles group permissions when a new group, like the NCX group, is created during install and the user is added to it. Logging out of the operating system or a system restart is required for proper permissions to register and the icon to populate.