Ericom Connect - Ericom-Connect

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Ericom Connect
Hyper–Scalability and Management Simplicity
Admin Console Guide
Sign in to the Administrator
Selecting the UI Language
Using the Administration Console
Navigation Panel
Expanding and Collapsing List Objects
Tooltips
Toggling Inheritance
Dashboard
System Health
Status Indicators
Active Resource Status
Recent Launches
Connect Status
Resource Server Status
Users
Information
Advanced Searches
Sessions
Resources
Launch Analysis
Settings
Reports
Categories
Publish
Resources
Groups
Systems
Hosts
Groups
Services
Connect Servers Table
Detailed Information
Configuration
Defaults: Requirements
Defaults: Advanced Tab
Settings: System Settings
Settings: Secondary Settings
RADIUS
Logging
Roles
Tenant
Defaults: Requirements
Defaults: Advanced Tab
Settings: Tenant Settings
Settings: RADIUS
Roles
Advanced Tab Usage
Enabling Third-Party RDP Solutions
Auto Keyboard Locale Switching
Keep Alive Settings
Block Screenshots for EricomRDP
Clipboard Redirection
Watermark
Other Information
Using Regular Expressions
Publish the Admin Page via ESG
Dashboard Row Limit
Ericom Analytics
Built-in Visualizations
Troubleshooting the Ericom Analytics Installation
Service Provider (SaaS) Reports
Concurrent License Usage by Month
Named User License Usage by Month
Unique Sessions Per Day
Application Average per Day
Deployment Guide
Understanding the Data Model
Inheritance Hierarchy
Resource Object
User Object
Understanding Binding Requirements
Binding Desktop as User via AD
Seamless App from a Desktop
Disconnected States
Bind a Publish Group to a Portal Type
ESG Hierarchy
Session Reservation
Restrict to a Specific Host
Understanding Business Logic Service
Adding Connect BL Servers
Data Partition
Distributing the Data
Implementing High Availability
Two Server Configuration (Example)
Multiple Partition-Copy Configuration
Active Directory Usage with Connect
Authentication Process
Authentication Details
Create Initial ActiveDirectorySets
Using Multiple Active Directories
Specifying a Domain Controller
Active Directory ConnectCLI Usage
Troubleshooting User Login
Nested AD Groups Supported
Simple Bind
Requirements and Known Issues
Fine Grained Password Policy Support
Upgrade and Redeploy
Uninstall Procedure
Redeploy Procedure
Upgrading the RemoteAgent
Redeploy from SQL DB
Rollback to Previous Version
Interoperability
Multi-Tenancy
Shared Active Directory Model
Dedicated Active Directory Model
Best Practices for Multi-Tenancy
Creating a Tenant
Managing a Tenant
Adding/Removing a Host to a Tenant
Tenant Configuration
ESG Configuration
Multi-Tenant ConnectCLI Usage
Connect Remote Agent
Automate RemoteAgent Deployment
Cloning a Server with RemoteAgent (Win)
Lookup Service - LUS
LUS Configuration - Multi-Cast Disabled
LUS Configuration - Mixed Mode
Linux Apps and Desktop Deployment
Prerequisites
Install Ericom RemoteAgent for Linux
AccessServer for Linux
Run and Configure Ericom RemoteAgent for Linux
Linux RemoteAgent Action Commands
Publishing a Linux Desktop
Publishing a Linux Application
Session Sharing in Linux
Linux Desktop as an Application
Printing in Linux Sessions
Audio in Linux Sessions
Uninstalling Linux Remote Agent
AccessPortal Configuration
Secure Browsing with Linux Ubuntu
Linux Prerequisites Configuration
Upgrade and Update Ubuntu
Install Linux Ericom RDX
Install XFCE4
Adding Active Directory Support (Likewise)
Adding Active Directory Support (Pbis)
Adding Active Directory Support (realmd SSSD)
Configuring DNS
Secure Browsing with Windows RDS
Windows RDS Servers Configuration
Publish the Browser for Website Access
Configure the EricomLaunch.js File
Add the URI in the Web Page
Sample HTML for AccessPad URI Usage
Configuring Session Host Features
Using Scale-to-Fit for AccessNow
Using Configured Custom Hostname
TsAgent Logoff Disconnected Sessions
Using "Logoff" Delay Seconds
Logoff by TsAgent
TsAgent VBS Scripting
Run Program
Session Sharing
Session Following (Stealing)
Using a Custom Client Name
Advanced Configuration
Deploy Apps on Workstation OS
Publish .BAT Batch File
Load Balancer Ping Point
Session Follow with Workstations
FIPS Compliance
SSO Kerberos
Ericom Credentials Provider
Ericom Connect Configuration
Using SSO with AccessPad
Using SSO with AccessPortal
Using SSO with AccessNow
Microsoft IE Configuration for AccessPortal
Microsoft Edge Configuration for AccessPortal
Google Chrome Configuration for AccessPortal
Mozilla Firefox Configuration for AccessPortal
Advanced Configuration
Known Behaviors
Formula Syntax
Ericom Team Client
Prerequisites
Configuration
Usage
Force Close a Team
Known Behaviors
Ecosystem Guide
Advanced Security
Improve Qualys Grade to A
Protect against SWEET32
Protect against SSL Medium Strength Cipher Suites Supported
Configure the HSTS Header
Deploy on Amazon AWS
Overview
Using AWS RDS SQL Database
Using AWS RDS Microsoft SQL
Business Logic Machine Install
RDS Terminal Server Configuration
Ericom Secure Gateway Install
Deploy on Microsoft Azure Cloud
Overview
Business Logic Machine Install
Use Microsoft Azure SQL
RDS Terminal Server Configuration
Ericom Secure Gateway
Configure Load Balancing
Availability Sets
Configuring Azure MFA
Working with Images
RSA SecurID RADIUS Two-Factor
Configure RSA RADIUS
Agent Host Configuration
SecurEnvoy RADIUS Two-Factor
Configure SecureEnvoy RADIUS
Agent Host Configuration
Duo RADIUS Two-Factor
Configure Duo RADIUS in Connect
Configure DUO RADIUS Proxy
User Access
Troubleshooting Duo Authentication
OneLogin SSO With AccessPortal
Configuration
Deploy with Juniper SSL VPN
Configure the Reverse Proxy
Configure the SSO
Deploy with F5 SSL VPN
Option1: Reverse Proxy
Option2: Rewritter
Configure the SSO
Microsoft App-V
Publishing from a XenApp 6.X Server
Enable RDP on the XenApp Server
Allow Application and Desktop Access
SQL Server
RDCB
Working with Systems in a RDCB Farm
Microsoft PowerShell
Connect APIs with PowerShell
Getting Started Guide
Overview
Advanced Grid Architecture
Easy User Access
Web-Based Administration
Powerful Launch Analysis
Role-Based Categorization
Business Intelligence
Requirements
SQL Database
Active Directory
Desktops/Session Hosts
Ericom Connect Server
Trusted Certificate
DNS and Ports
Installing Connect
Installation Steps
Production Installer
RemoteAgent (Type 2) Installer
RemoteAgent Type 1 Installer
RemoteAgent Type 2 Upgrade/Redeploy
Post Installation
Connect Configuration Tool
Configuration Analyzer
Grid Initialization
Administration Console
Using ConnectCLI
Configuring the ESG
Configure a Certificate
Add Additional Admin Users
Add Additional Domains
Add Additional Host Systems
Publishing Apps/Desktops
Testing a Connection
ConnectCLI Reference
Basic Usage
System Configuration
Grid Component Configuration
Remote Host Configuration
Advanced Configuration
Icon Configuration
Licensing
User Information
Set ConnectCLI Admin Credentials
Tenant Configuration
Mark a Service Component Disconnected
Mark a RemoteAgent Disconnected
Backup/Restore SQL Database
Flush Old Database Data
License Recovery
Changing Desktop Title Label
Retrieve Message Logs from Database
Publishing and Modifying Resources with ConnectCli
Managing Resource Groups
Validating the Database
Manage Services across All Systems
Licensing
Admin Console Activation
ConnectCLI Activation
Available Editions
AccessNow and Blaze Included in Connect
Licensing per Resource Group
Uninstalling Connect
How To - Quick Guide
How To - Quick Guide
"No Agent" Direct Desktop Access
Architecture
Feature Details
Setup Instructions (Browser Access)
Setup Instructions (Client Access)
Import User-Workstation List
Publish Desktop to Users
Troubleshooting
SSO (SAML/OAuth) Guide
Introduction
Overview
Prerequisites
Workflow Diagrams
Local Active Directory Configuration
Overview
Step 1: Create Account and Delegate Control
Step 2: Start Certificate Authority
Step 3: Create Enrollment Agent Template
Step 4: Create Smartcard Logon Template
Step 5: Issue the Certificate Templates
Step 6: Restart CA Service
Step 7: Update Group Policy
Step 8: Add Service Account to RDP Host Local Admin Group
NLA User
Active Directory Configuration for NLA User
Connect Configuration of NLA User
RDS Session Host Configuration
Install RemoteAgent
Install SSO Server
OAuth: Microsoft Azure AD
Overview
Register New Application
Generate Security Keys
Ericom Connect Configuration
OAuth: Okta
Create an Okta oAuth/OpenID Application
Ericom Connect Configuration
OAuth: Configure OAuth Login Page
Overview
Testing the oAuth SSO
SAML: Microsoft Azure AD
Overview
Create New SSO Application
Ericom Connect Configuration
SAML: Okta
Create an Okta SAML Application
Ericom Connect Configuration
Encrypted SAML Assertions: Okta
SAML: Configure SAML Login Page
Overview
SAML: CISCO DUO
Duo Configuration
Connect Configuration
User Access
SAML: Google G Suite
G-Suite Configuration
Ericom Connect Configuration
Using the Published Apps
Troubleshooting
Enable Debug Logs
Smartcard Device on Session Host
Invalid Password
Unable to Connect to Remote Server
Redirect URL Is Invalid
Error: Security Device isn't Supported
Using Okta Developer Account
Support Guide
Ericom Connect Legal Notice
Glossary
Release Notes
Ericom Connect 11.1
Ericom Connect 11.0
Ericom Connect 9.5
Ericom Connect 9.4
Ericom Connect 9.3
Ericom Connect 9.2
Ericom Connect v9.1.1
Ericom Connect v9.1
Ericom Connect v9.0
Ericom Connect v8.5.0
Ericom Connect v8.4.0
Ericom Connect v8.2.0
Ericom Connect v8.1.0
Ericom Connect v8.0.0
Ericom Connect v7.6.1
Ericom Connect v7.6.0
Ericom Connect v7.5.2
Ericom Connect v7.5.1
Ericom Connect v7.3.0
Ericom Connect v7.2.0
Ericom Connect v7.1.0
Ericom Connect v7.0.2
Ericom Connect v7.0.1
Ericom Connect v7.0.0
Server-Side Best Practices
Validating a Server for Ericom Connect Installation
Joining IPv6 Hosts to the Grid
IP Address Changes to Host
Cannot Assign Initial Connect Admin
Use the Same Version for Grid Components
RemoteAgent Incompatible with Older Grid
Windows Authentication in SQL
Restoring Built-In Certificate
Disabling AccessPortal HTTP Point
Changing the AccessServer Port
Server-Side Known Behaviors
Database Server User Must Be English Name
Reports: AccessServer Filter Requires RemoteAgent
Cross-Domain Groups Not Supported
Negative Numbers in Report Results
How Resource Bindings Algorithm Works
EUWS Global Certificate Issue
Session Redirect with Missing RemoteAgent
Configuration Analyzer Error with Cloud DB
Admin Offline After Service Restart
RemoteAgent WMI Error
What Is CC# in Session ClientName?
Use IP Address with Farms and NLA
Use IPv4 or IPv6, Not Both
Universal App Cannot Be Published Directly (See Next Section)
Publishing MS Universal/Metro Apps
Ericom Analytics Unable to Read Database
Session Shadowing Windows 7
Changing the SQL Database Credentials
Minimum Password Length
Assigning Blank Database Rights
Ericom Analytics Does Not Open in Firefox
User Troubleshooting
Test with MSTSC/RDP
Verify Port Connectivity
Connection Time Out
Clear Browser Cache with AccessPortal Change
Cannot Select Search Text in IE
AccessPortal Scrolling Slow on Firefox
New User Logins Are Disconnected
Printing Add-On Not Printing
AccessNow Tablet Resolution Set to 800 x 600
No Audio with Firefox 44
Redirecting USB Drivers
AccessNow on iOS Single-File Upload Only
Password with Spaces Do Not Work
Authentication Troubleshooting
Login: Define UPN
Login: Define User Logon Name
Authentication Server Error
SSL Negotiation Failed
Parameter Values and Error Codes
Parameter Description and Values
Admin Web Service
End-User Web Service
Ericom Secure Gateway
Remote Agent
Error Code Definitions
Where to Find Technical Support
Online Forum
Website/Email/Phone
Additional Information
Windows 10 SAC Support
FIPS Compliance Known Limitations
User Guide
AccessPortal (Web)
Usage
Launch EricomRDP Client from AccessPortal
AccessPortal Menu Bar
Multiple Tab Usage
Configuration: No Session Sharing
Configuration: Enable Session Sharing
AccessNow Minimize Workaround for Windows Server 2016/2019
AccessPad (Native)
Download Location
Usage
AccessPad Menu Bar
Proxy Support
Proxy Command-Line Parameters
RDP Mode (Windows Only)
Local Desktop Icons (Windows Only)
Local Start Menu Icons (Windows Only)
SSO from Local Windows
AccessPad Installer Parameter (Windows)
AccessPad Uniprint Bundle (Windows)
AccessPad Uniprint Bundle (Mac)
AccessPad Linux Installation
AccessToGo Connect (Mobile)
Download Location
Usage
Single Sign-On (SSO) Methods
SSO for Launch with AccessNow
SSO Page for Kiosk
SSO for Login to AccessPortal
Launch Applications from Websites
Installation
Creating Encoded URIs
Creating a Custom URI
Configuring the Host Web Pages to Use the URI
Browser Warning Message
Passing Parameters to Published App
Known Behaviors
Customize User Access Points
AccessPad Preconfigured Address
AccessPad SSO and URI Command-Line
AccessPad Packaged Custom Settings
AcessPortal Login Page
Custom AccessPad Login Banner Image
Additional Information
Deploy Encoded AccessPad Icons
Changing Passwords
Folder Structure
Universal Printing
VDI Guide
Introduction
VDI Overview
Platforms
Microsoft SCVMM 2016
Creating a Template
Systems Group (Managed)
Systems
Settings
Management
Dashboard
User Affinity Examples
ConnectCLI VDI Command
Assigned-To-User Function
RemoteAgent Type 2 Installation
Preparing RemoteAgent T2 for Cloning
Instantiating and Shutdown Hosts
Manual Instantiation
Automatic Instantiation
Manual Shutdown
Automatic Shutdown
Wake On LAN (WoL)
Automatic Configuration
Manual Configuration
Use Case Example
Use Case Call Center
Known Limitations
Known Limitations

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