Downloading a Troubleshooting Report Using NetCloud Manager - Generating-a-Troubleshooting-Report/Downloading-a-Troubleshooting-Report-Using-NetCloud-Manager

Generating a Troubleshooting Report
ft:locale
en-US
ft:sourceName
Paligo_Prod
Document Type
Article

Use the following steps to download a troubleshooting report:

  1. Log into NetCloud Manager.

  2. Select Devices in the left-side navigation panel.

  3. Select the NCX Service Gateway from the Routers table.

  4. Select the Remote Connect menu, and then select Device UI.

  5. Select Open Device UI.

  6. Log into the device with the username and password.

  7. Navigate to System > Diagnostics.

  8. Select Collect Troubleshooting Report.

    The report downloads to your computer.

    Note

    Downloading the report can take 1–2 minutes. Make sure ad-blocking software is disabled before attempting to download.