Generating a Troubleshooting Report Using CLI Commands - Generating-a-Troubleshooting-Report/Generating-a-Troubleshooting-Report-Using-CLI-Commands

Complete the following steps to generate, save, and share a troubleshooting report using command-line interface (CLI) commands:

1. Log into NetCloud Manager.

2. Select Devices in the left-side navigation panel.

3. Select the NCX Service Gateway from the Routers table.

4. Select the Remote Connect menu, and then select Console.

5. In the console, enter the troubleshooting-report new command after the prompt:

   [admin@NCXSG-VMware-352: /]$ troubleshooting-report new
   . 
   Gathering information. This may take some time...
   ....
   Saved into /var/lib/yams/troubleshooting-reports/2024-01-22_20-04-15.tgz
   [admin@NCXSG-VMware-352: /]$

   Note

   This may take a few minutes to complete. If the report takes a long time to generate, use the grep ts-report command to check the report activity log.

   Entering the troubleshooting-report new persist command which enables the report to persist through a reboot, saves the generated report in the /data/troubleshooting-reports directory.

6. Once complete, enter the following command to confirm the report was successful:

   [admin@NCXSG-VMware-352: /]$ troubleshooting-report list

   The console displays the name and size of the report file.

7. Enter the following command to move the file to another server:

   [admin@NCXSG-VMware-352: /]$ troubleshooting-report export name <name> url <url> user <user>

   For example:

   [admin@NCXSG-VMware-352: /]$ troubleshooting-report export name 2023-05-24_11-49-16.part url scp://192.168.4.236/home/logs user support

   Enter a password, if prompted.

8. Share the file with Ericsson Enterprise Wireless Solutions Global Service & Support using a standard file sharing method.