How to create a case in Cradlepoint Customer Connect - How-to-report-issues-with-iOS-NCM-Mobile-App/How-to-create-a-case-in-Cradlepoint-Customer-Connect

1. Navigate to the NCM for iOS Dashboard, and then tap the More button.

Figure 6: NCM for iOS Dashboard - More Button


2. Select About & Support on the More menu.

Figure 7: NCM for iOS "More" Menu - About & Support


3. Select Report an Issue on the About & Support screen.

Figure 8: NCM for iOS About & Support Screen


4. Tap the Start Your Case button on the Report an Issue screen.

Figure 9: Start your Case


5. Login to Cradlepoint Connect.

6. Fill in the required/applicable fields.

7. Tap the Next button.

8. Tap the Submit button.