Because NetCloud group and individual device configurations supersede a factory reset, you should remove the endpoint from any groups and clear the device configuration before performing a factory reset. Otherwise, the endpoint will receive the same group or device configurations when the factory reset is completed.
Use the following procedure to factory reset an endpoint from NetCloud Manager:
Log into NetCloud Manager.
Click in the left-side navigation panel.
Select the desired router.
Click .
Note
This step is only necessary if the router is a member of a group.
Select the parent account and click .
Click and then .
Click and then .