Complete the following steps to save a router log for troubleshooting with Enterprise Wireless Solutions Support. This process exports the support log and saves diagnostic data in a text file. This provides active configuration and processes information beyond what's available in the regular router log.
A similar output can be obtained from the router command-line interface (CLI) using the command SupportQA.
If you are unable to save or view the router support log, the regular router log provides a portion of the same information in a standard text document. See Saving Log Files to a Computer Hard Drive.
Log into NetCloud Manager.
Select in the left-side navigation panel.
Select a router from the Routers page. Alternatively, to make configuration changes to a group, navigate to the Groups page and select a group.
Select and then .
Navigate to > .
Scroll to the Support section.
Click .
Save the file to your computer.
Note
If the router has an older NetCloud OS software version, you may need to save the log from System > Administration > System Logging > Save to disk instead.
Viewing a Router Support Log
Router support logs can be viewed via any coding application that supports JSON or with Notepad++ with the JSON View plugin.