Pre-Check Items - NCOS-No-Internet-or-Connection-Issues/Pre-Check-Items

Troubleshooting No Internet or Connection Issues
NetCloud Feature
Monitoring and Diagnostics > Troubleshooting
Connectivity > Connection Manager
Connectivity
ft:locale
en-US
ft:sourceName
Paligo_Prod
Document Type
Article

Perform the following pre-check procedures to eliminate other potential issues.

  1. Ensure that you can get online with your modem connected directly to your computer.

    • If you cannot, contact your service provider or modem manufacturer. Otherwise, proceed with the steps outlined in the Troubleshooting section.

      Note

      If you are using an Ericsson Cradlepoint modem, this direct-modem-connection test will not work.

  2. Make sure your NetCloud OS software is current before proceeding. A software update could resolve your issue.

    Note

    Before updating the software, check the NetCloud OS release notes to verify that your modem is supported on that particular new NetCloud OS release.

    See Best Practices for Upgrading Ericsson Cradlepoint Modem and NetCloud OS Software.

  3. Check your signal strength to determine if your issue is signal strength related. See Modem Signal Strength and Signal Quality for directions.

  4. Have you recently changed the group or individual configuration of this device?

If your NetCloud OS is up to date, your signal strength is good, and the modem works when directly connected to a computer, then proceed to the Troubleshooting section.