The AI-Based NetCloud Assistant (ANA) uses artificial intelligence for natural language query and response interactions.
ANA is currently trained to retrieve answers on the following types of information:
Hardware and modem specifications.
Instructions for tasks such as setup, installation, configuration, software upgrade, and monitoring.
For NetCloud Exchange accounts, ANA also provides troubleshooting information for sites, applications, and users.
Complete the following steps to query using the virtual expert:
Click the ANA (
) icon in the bottom-right corner of the NetCloud Manager page.Click one of the option buttons: Troubleshooting (NCX accounts only), Tech Docs, or Support.
Enter a question in the Message box.
ANA returns links to answers with links to resources such as datasheets or help topics.
If the response answers the question, click the thumbs up icon. If the response does not answer the question, click the thumbs down icon.
If ANA does not answer the question an option to contact support is always available by clicking the Support button and then clicking the Start your Case link.
Searches are saved for 30 days. Each query builds upon the last to provide the most relevant information. Searches are associated with an account and persist across browsers.
Note
ANA does not query, identify, or process any personal information.