Following are frequently asked questions about NetCloud Regions.
- 1. Can customers have devices managed in different NetCloud Regions as part of a single NetCloud account?
- 2. What if the customer is willing to manage independent devices in independent NetCloud accounts, will Cradlepoint offer that option?
- 3. Can existing customer NetCloud accounts be migrated from one NetCloud Region to another (for example, US West to Frankfurt)?
- 4. How does a customer quickly determine in which region their account is hosted?
1. | Can customers have devices managed in different NetCloud Regions as part of a single NetCloud account? |
No, devices must be registered to a single NetCloud account and cannot be spread across multiple NetCloud Regions. | |
2. | What if the customer is willing to manage independent devices in independent NetCloud accounts, will Cradlepoint offer that option? |
If that is the case, please make this request to your sales or partner account team. The possibility does exist. | |
3. | Can existing customer NetCloud accounts be migrated from one NetCloud Region to another (for example, US West to Frankfurt)? |
No, currently we do not have any ability to migrate existing NetCloud accounts from one region to another. That functionality is a future roadmap ability. | |
4. | How does a customer quickly determine in which region their account is hosted? |
Check the browser address after logging into NetCloud Manager. In the example below, the customer's region is Sydney (au5). |