Primary WAN Does Not Failover - WAN Verify Not configured - Primary-WAN-Does-Not-Failover-WAN-Verify-Not-configured/Primary-WAN-Does-Not-Failover-WAN-Verify-Not-configured

Primary WAN Does Not Failover - WAN Verify Not configured
NetCloud Feature
Connectivity
ft:locale
en-US
ft:sourceName
Salesforce
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1547
Document Type
Article
  • Device offline in NetCloud Manager
  • Cradlepoint does not fail over and begin using the secondary connection when the primary connection fails
  • Cellular Network Status LED solid orange
  • Modem status "Available" in Connection Manager
  • Cradlepoint Router
  • Ethernet WAN connection
  • WAN Verify not configured
  • Without WAN Verify configured, the router does not test if its Ethernet WAN link can actually reach the internet.
  • The router may not recognize an outage that does not cause a link down
  1. Configure WAN Verify on the primary Ethernet WAN NCOS: 6.5 WAN Verify
  • WAN Verify is not configured by default on Cradlepoint devices to conserve data usage, as all methods of WAN Verify use some amount of data. In most cases, we strongly recommend configuring WAN Verify on all WAN interfaces to avoid a scenario where failure is not recognized and failover does not occur.