Router keeps disconnecting from NetCloud because of a Remote Connect installation issue - Router-keeps-disconnecting-from-NetCloud-because-of-a-Remote-Connect-installation-issue/Router-keeps-disconnecting-from-NetCloud-because-of-a-Remote-Connect-installation-issue

Router keeps disconnecting from NetCloud because of a Remote Connect installation issue
NetCloud Feature
Device_Administration
ft:locale
en-US
ft:sourceName
Salesforce
allViewCount
2051
Document Type
Article
  • Router keeps disconnecting from NCM
  • Getting a lot of NetCloud disconnect alerts
  • Device can't connect to NCM regardless of which WAN source it uses
  • Logs show every 10-30 seconds:
10:10:30 AM [ INFO] [ netcloud] Connecting to NetCloud
10:10:30 AM [ INFO] [ netcloud] Checking Authentication
10:10:30 AM [ INFO] [ netcloud] Binding to Stream Server
10:10:31 AM [ INFO] [ netcloud] Successfully connected to NetCloud
10:10:31 AM [ INFO] [ netcloud] Updated status.ecm.info.Account
10:10:31 AM [ INFO] [ netcloud] Updated status.ecm.info.Group
10:10:47 AM [ INFO] [ netcloud] Server Requested Reconnect: 10 seconds
10:10:47 AM [ WARNING] [ netcloud] Abandoning post for inactive stream: <services.wpcclient.CSStreamConnection object at 0xa6b42ef0>
10:10:47 AM [ INFO] [ logsys] Last message repeated 3 times.
10:10:47 AM [ INFO] [ netcloud] NetCloud Session Stopped
  • NetCloud Manager
  • Remote Connect enabled
  • Other routers in the account don't have issues remaining connected to NetCloud
  1. Disable Remote Connect functionality for the NetCloud account
  2. Re-enable Remote Connect