- Why am I not receiving alerts when my device goes over its data usage?
- I was getting alert emails before, but not anymore. What happened?
- NCM alerts are set to send immediately, but I'm not getting them. How can I find the problem?
Here are some things to try to narrow down the source of the issue:
- Ensure the alert recepient has logged into NetCloud and accepted the Terms agreement
- Check spam/junk/clutter and any special filter folders in case the alert emails end up there
- Put in a different email address as an alert recepient, preferrably a completely different email domain
- Verify the alert trigger conditions (especially for data usage) are configured correctly
Customer (Brumit Restaurant Group) is reporting that NCM is not alerting them when their devices go over the monthly data caps.