Complete the following steps to troubleshoot NetCloud Manager connectivity.
Connect the computer to the Ericsson Cradlepoint router with an Ethernet cable or wireless connection.
Open a web browser, such as Chrome, Firefox or Internet Explorer, type http://192.168.0.1 in the address bar, and then press the Enter or Return key on the keyboard. If http://192.168.0.1 does not display the login screen, the default LAN IP may have changed. Go to http://cp/.
Note
This site is hosted locally on the Ericsson Cradlepoint router; internet access is not required to view this page.
The login screen displays and prompts for the entry of a username and password. The default username is "admin". If the password is unknown or it isn't accepted, see Locating the Default Wireless or Admin Password on a Device.
After successfully logging in, the router's settings can be modified.
Navigate to > > .
Ping 8.8.8.8 (google.com). If pings fail, check Connection Manager for any errors. See Troubleshooting No Internet or Connection Issues.
Ping google.com. If unable to resolve DNS, see: Testing a DNS Configuration .
Check MTU size: Overview of Maximum Transmission Unit Size .
Verify you can Telnet to stream.cradlepointecm.com on port 8001 using the following CLI commands:
telnet stream.cradlepointecm.com 8001
If unable to verify, contact Ericsson Enterprise Wireless Customer Support.