- 1. When is the maintenance window?
- 2. Why are you performing maintenance?
- 3. Will my NetCloud managed endpoints stop functioning or lose their configuration during the maintenance window?
- 4. What is the impact to NetCloud Service users during the maintenance?
- 5. How will I know when the maintenance begins and is finished?
- 6. What is the impact to NetCloud Service managed endpoints?
- 7. What happens to my system logging, data usage reporting, analytics, and other information during the maintenance?
- 8. Will the NetCloud API be available during the maintenance?
- 9. Does this maintenance window impact Cradlepoint Cascade?
1. | When is the maintenance window? |
Starting Saturday, March 29th 5:00PM MDT through 10:00PM MDT (11:00PM GMT Saturday – 4:00AM GMT Sunday). | |
2. | Why are you performing maintenance? |
To ensure continued performance and scalability of the NetCloud Service, we are performing proactive maintenance by enhancing our infrastructure. | |
3. | Will my NetCloud managed endpoints stop functioning or lose their configuration during the maintenance window? |
No. All customer endpoints will retain their entire configuration and will continue normal operation during the maintenance period. | |
4. | What is the impact to NetCloud Service users during the maintenance? |
NetCloud users and administrators will experience periods of time where they are prevented from logging into NetCloud Manager (website, mobile application, and Verify application) and Cradlepoint Cascade. The user will see a temporary page on the NetCloud login screen notifying them the maintenance is underway and to return later once the maintenance is completed. | |
5. | How will I know when the maintenance begins and is finished? |
Encourage all NetCloud customers and users to sign up for status notifications on the Cradlepoint Service Status page. https://status.cradlepoint.com/ | |
6. | What is the impact to NetCloud Service managed endpoints? |
NetCloud managed endpoints will disconnect from the service during the maintenance. Endpoints will reconnect automatically without any user intervention in the hours following the completion of the maintenance. | |
7. | What happens to my system logging, data usage reporting, analytics, and other information during the maintenance? |
As long as the endpoint does not lose power or reboots during the maintenance window, most of the data collected during the window will be sent to NetCloud following the completion of the maintenance. | |
8. | Will the NetCloud API be available during the maintenance? |
The NetCloud API will be unavailable for periods of time during the scheduled window. | |
9. | Does this maintenance window impact Cradlepoint Cascade? |
Yes. During the maintenance users could be prevented from logging into the NetCloud service and accessing Cradlepoint Cascade. |