Troubleshooting - W2005 - W2005-Quick-Start-Guide/Troubleshooting

W2005 Outdoor 5G Wideband Adapter Quick Start Guide

ft:locale
en-US
ft:sourceName
Paligo_Prod
Document Type
Quick Start Guide

If the adapter takes longer than five minutes to connect to the internet, you may need to log into the local UI of the device to make configuration changes or start the troubleshooting process. You must be physically co-located with the adapter to do this (or you can take advantage of the second Ethernet cable, if you installed it). See No Internet or Connection Issues for more information.

Note this information when connecting locally:

  • The port labeled 2.5GbE 0 PoE defaults to IPPT.

  • The port labeled 2.5GbE 1 is the default admin port.

Once the adapter connects to the internet, it should then connect to your NetCloud Manager account and start its configuration download.

Resetting the W2005 Adapterto Factory Settings

If it becomes necessary to reset your W2005 Adapterto factory settings (for example, when told to do so by Cradlepoint Support), do the following:

  1. Remove the SIM slots cover.

  2. With a dull-pointed object, press and hold the reset button for 10 seconds.

    W1855-Reset_Button.ai
  3. Replace the SIM slots cover.

    The W2005 AdapterLED flashes cyan as it resets to factory settings.