Using the following to change the system admin it NCM.
Overview of the System Administrator Role
When an account is created, a system administrator role is created for the account. The system administrator becomes the point of contact and has full administrative privileges to manage the account. These privileges include the following:
NetCloud permissions: basic account access
NetCloud Manager permissions: device access
The system administrator can add users to the NetCloud account and assign roles, including the user administrator role.
The user administrator role can add, edit, and remove other users in NetCloud. By default, the user administrator roles do not have permissions to manage devices because the permission-granting process for NetCloud Manager is independent of user administration. However, system administrators can grant user administrators permissions to manage devices and networks. User administrators can also initiate the process to convert their account to Federated ID. An account can have multiple user administrators.
A system administrator’s administrative rights in NetCloud Manager can be revoked by other NetCloud Manager administrators. However, the user can still maintain their system administrator role for account and user management in NetCloud.
To change the system administrator for an account, you must change the email address associated with the system administrator role. User administrators or the system administrator can make this change, and the system administrator and user administrators are notified by email of the change.
When the system administrator for an account is changed, the previous system administrator becomes a user administrator, and maintains the NetCloud Manager permissions held previously. These NetCloud Manager permissions can be revoked or modified if necessary.
Identifying the System Administrator of an Account
Use the following steps to identify the system administrator for your account:
Log into NetCloud Manager.
In the top right of the screen, click the Profile Icon
.The system administrator's name displays below your name.
Changing the System Administrator of an Account
Change the current system administrator, using the following steps:
Log into NetCloud Manager.
Select in the left-side navigation panel.
Click the Settings tab.
Click the System Administrator Email drop-down menu to expand the menu and open the user search field.
Enter the name or email address of the user that will be the system administrator. Select that user from the list of filtered results.
Note
The email address must be in the account already to be changed using this method.
Click Save.
The system administrator and the user administrators in the account are sent a notification email that the change occurred.
Changing the System Administrator When the Current Admin is Not Available
Access to the System Administrator account is needed, but the credentials are unavailable because the current System Administrator is no longer with the company.
If the account has both a System Administrator and at least one User Administrator, the User Administrator can change the System Administrator. See Changing the System Administrator of an Account
If the current System Administrator is still employed and no other User Administrators are available, the current System Administrator must log in and promote a new user. See Managing Users in NetCloud Manager
If neither option is possible and the email address is associated with a corporate domain, it is recommended to contact the email administrator to discuss options for gaining access. The email administrator may be able to provide access to the email address or forward a password reset email. Once the email address is recovered, a password reset can be performed, and the correct user can be promoted to System Administrator.